Field Service Program Manager

Who are we?

XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air handling and liquid cooling systems. With decades of HVAC engineering and manufacturing expertise, XNRGY delivers innovative, energy-efficient solutions for mission-critical industries including hyperscale and modular data centers, healthcare, life sciences, semiconductors, and advanced manufacturing.

We are excited to continue expanding our Service organization as XNRGY supports some of the world’s largest hyperscale data center projects. As part of this growth, XNRGY is seeking an experienced Field Service Program Manager to lead service execution across complex customer construction sites throughout the United States. This position will serve as the primary program leader responsible for coordinating post-production service activities including commissioning, startup, warranty, rework, and field support.

Working closely with customers, general contractors, field teams, engineering, manufacturing, and quality, the Field Service Program Manager will drive execution, manage escalations, and ensure successful delivery across multiple concurrent projects. This role is ideal for a strong communicator and operational leader who thrives in dynamic, customer-facing environments and can build trust while navigating complex technical and construction challenges.

Travel is a fundamental part of this role.

The successful candidate may reside anywhere in the United States but must be willing to travel extensively (approximately 50-80%) to assigned customer project sites, primarily supporting hyperscale data center construction projects in Texas. Candidates should expect to work on-site at customer locations for extended periods during the work week, with travel schedules varying based on project needs.

The Field Service Program Manager leads the end-to-end service program lifecycle, ensuring every unit meets XNRGY's quality, performance, and customer delivery standards. This role owns and orchestrates post-production service programs including rework, start-up, commissioning, warranty, and field support across multiple projects and geographies. The position drives program-level visibility, manages execution across cross-functional teams, and implements scalable processes to support rapid growth.

Success in this role requires strong program management capabilities, operational discipline, and a continuous improvement mindset to deliver consistent, high-quality customer outcomes at scale.

We are seeking a hands‑on, analytical leader with a strong background in service operations and program management within data center, HVAC, or manufacturing environments. This role requires a proactive problem‑solver who thrives in fast‑paced, cross‑functional settings and is motivated by building structure, systems, and processes that are still evolving. The successful candidate will be comfortable navigating ambiguity, designing scalable solutions, and driving execution with precision, accountability, and ownership across multiple concurrent programs.

• Apply program and project management methodologies (PMI, Agile, Lean) to ensure scalable, repeatable, and cost-effective execution across service programs
• Own and lead cross‑functional internal and external teams across all service activities (rework, start-up, commissioning, warranty, and field support)
• Establish program governance, standard work, and execution frameworks to ensure consistency across projects and regions
• Ensure employee supervision, safety compliance, and execution readiness across all field activities
• Track program-level progress,…