Lead, Security Operations; CB

Job Overview

Lead, Security Operations – The role oversees daily physical security operations, ensuring the safety and security of personnel, students, visitors, and property. Principal responsibilities include serving as the primary point of contact for on‑site security matters, leading security officers, and supporting the implementation of security protocols and emergency response procedures.

Location:

Carlsbad, California – Corporate headquarters.

Benefits:
Competitive medical, dental, vision, matching
401‑K plans; paid vacation, sick time, and holidays; tuition assistance; commuter benefits; on‑site cafe; electric vehicle charging stations; ergonomic assessments.

• Lead and coordinate daily activities of security officers, including scheduling, training, and performance oversight.
• Oversee the Global Security Operations Center and execute duties as watch commander.
• Patrol and monitor buildings and campus to maintain a secure environment.
• Respond to alarms, incidents, and emergencies, providing direction and support to staff and coordinating with emergency services.
• Operate and oversee surveillance, access control, and intrusion detection systems.
• Conduct inspections of buildings, equipment, and access points; identify and report irregularities or safety concerns.
• Maintain detailed logs and reports of incidents, observations, and security activities.
• Serve as liaison between security personnel and management, students, vendors, and the public.
• Assist in developing and enforcing security policies, procedures, and SOPs.
• Support administration of security badges and access credentials.
• Provide on‑the‑job training and mentorship to new hires and contract personnel.
• Participate in drafting SOPs and Corrective Action Reports (CARs).
• Perform vehicle patrols, especially during inclement weather.
• Administer first aid, CPR, and AED in emergencies until professional help arrives.
• Monitor and report irregularities such as fire hazards, leaking pipes, and security doors left unlocked.
• Record and maintain data on property damage, unusual occurrences, and theft.
• Perform other duties as assigned.

• Strong knowledge of physical security operations and emergency response protocols.
• Proficiency with basic computer applications (e.g., Workday, MS Office, Teams).
• Experience with security systems related to CCTV, access control, and intrusion detection.
• Excellent communication and interpersonal skills; ability to lead and motivate a team.
• Strong problem‑solving and decision‑making abilities.
• Detail‑oriented with ability to manage multiple tasks and priorities.
• Demonstrated accountability and professionalism.
• Ability to foster a respectful and inclusive environment.
• Skill in drafting and reviewing operational documentation.
• Timely and courteous response to employee requests.
• Proficient in de‑escalation techniques to resolve conflicts calmly.
• First‑aid, CPR and AED certified (or ability to be certified).
• Ability to read and interpret documents such as safety rules, operating instructions, and procedures.
• Strong written communication – routine reports and correspondence.
• Experience working in an organized, methodical, deadline‑oriented environment.

• High School Diploma and 5–6+ years of experience in security operations, or equivalent combination of education and experience.
• Bachelor’s degree preferred.
• Experience in a leadership role preferred.

• Valid First Aid, CPR, and AED certifications.
• Valid California BSIS Guard Card.

• Walk, stand, and patrol for extended periods, including during inclement weather and at night.
• Use hands to handle or operate security equipment, radios, and computers.
• Be able to talk, hear, and observe surroundings with high alertness.
• Occasionally sit, reach, stoop, kneel, crouch, or crawl.
• Lift and/or move up to 45 pounds.
• Vision requirements: close, distance, color, peripheral, depth perception, ability to adjust focus.
• Respond quickly in emergencies, including administering first aid and operating emergency equipment.
• Exposed to outdoor weather conditions, extreme heat, cold, rain, or wind.
• May work evenings, weekends, holidays, or overnight shifts as needed.
• Remain calm and professional in high‑stress or confrontational situations.

Pay Range: $25 – $29 per hour.

Equal Opportunity Employer
All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.