Counter Sales​/Warehouse Associate

At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members’ growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k!

Pay Range: $25-$35/hour (Depending on Experience)

The Counter Sales / Warehouse Associate is responsible for supporting both customer-facing sales operations and warehouse distribution activities. This position ensures high-quality customer service at the parts counter while maintaining efficient shipping, receiving, and inventory processes. The role requires a detail-oriented, customer-focused individual who thrives in a fast-paced, team environment and contributes to operational excellence.

• Greet and assist customers at the Will Call counter in a professional and friendly manner
• Answer incoming phone calls and provide product, pricing, and service information
• Process sales transactions and invoices accurately
• Respond to customer inquiries regarding parts availability, pricing, and order status
• Coordinate rental orders, including documentation and parts tracking
• Maintain a high level of customer service and build strong customer relationships

• Safely load and unload incoming and outgoing shipments
• Verify incoming products against packing lists and inspect for accuracy
• Store products in appropriate warehouse locations
• Pick and prepare orders using system-generated tickets
• Determine proper packaging methods to ensure safe delivery
• Utilize Transportation Management Systems (TMS) to coordinate shipments
• Maintain inventory accuracy using ERP systems (Epicor-Prelude)
• Conduct cycle counts and investigate discrepancies
• Prepare orders for shipment or customer pickup

• Maintain a clean, organized, and efficient parts room and warehouse
• Collaborate with warehouse, service, and operations teams to ensure smooth workflow
• Communicate shipping details with customers, vendors, and team members
• Identify delays and implement solutions to ensure timely delivery
• Support continuous improvement initiatives and operational efficiency
• Assist with warehouse projects such as inventory counts and expansions
• Perform other duties as assigned

• High School diploma or GED required
• 1+ years of customer service, warehouse, or distribution experience preferred
• Familiarity with industrial parts, equipment, or oil & gas industry a plus
• Forklift experience or ability to be trained and certified
• Basic computer skills (data entry, email, ERP systems)
• Experience with inventory or warehouse management systems preferred
• Strong organizational and problem-solving skills
• Ability to work independently and in a team environment
• Ability to prioritize tasks and meet deadlines

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.