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Customer Service Representative
Job in
Carlstadt, Bergen County, New Jersey, 07072, USA
Listed on 2026-07-08
Listing for:
Wonder Meats
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Job Title
Customer Service Representative
LocationCarlstadt, NJ
ScheduleMonday - Friday (Onsite, 6:30AM - 3:00PM)
Job OverviewThe Customer Service Representative will take customer orders via phone, email, and fax, scan and file the daily orders, and assist with daily reporting. The person will be personable and positive, with great time management and organizational skills, and will work the flexible schedule that may range Monday – Friday, 6:30AM - 3:00PM.
Key Duties and Responsibilities- Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop
- Generate return authorizations and credit explanations at the direction of Invoice Manager
- Ensure all items are invoiced with proper quantities and prices to customers
- Monitor customer shorts and communicate with customers
- Assist in day‑to‑day operations of all order processing
- Schedule pickup/outgoing orders and LTLs for orders that arrive during shift
- Schedule delivery appointments for orders that arrive during shift
- Fill out and organize daily SQF documentation and shipping reports
- Resolve issues for customer orders in a timely manner
- Follow up with warehouse to make sure orders go out on time
- Provide customer support via email, phone, and fax when necessary
- Solve and investigate customer issues
- Work alongside Plant Manager, VP Operations, Sales, Customers, and Vendors
- Jump in and lend a hand when the time comes for projects, assignments, or general office needs
- Daily communication with customers
- Positive and professional attitude towards customers and coworkers
- Able to work independently and as part of a team with little to no supervision
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Familiarity with office equipment and applications (i.e., calendars and copy machines)
- Excellent verbal and written communication skills
- Discretion and confidentiality
- Comprehensive benefits package
- 401(k) after 6 months of service
- PTO, paid holidays, and paid sick time
- Upward mobility and bonus opportunities
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