Order Drafting Specialist

• Interpret customer requirements through various forms
• Create detailed manufacturing drawings using templates, AutoCAD-based systems, engineering guidelines, and sketches
• Modify existing product designs to meet customer needs and SDI standards
• Interpret hardware templates and prepare detailed manufacturing drawings
• Create layouts, details, and material kits for release to manufacturing
• Determine custom product components required for shop drawings
• Develop detailed drawings and anticipate installation issues
• Assist with creating, collecting, and updating hardware templates
• Provide technical and problem-solving support to Customer Service, Manufacturing, and customers
• Resolve external customer issues promptly and thoroughly
• Resolve template and drawing issues or discrepancies with internal and external customers
• Make product recommendations based on customer needs and preferences
• Process customer orders accurately, including basic stock and highly customized orders
• Take and process specialty orders
• Use the document management system
• Maintain appropriate metrics and KPIs
• Identify process-improvement opportunities that improve the internal and external customer experience
• Promote a safe and harmonious working environment and follow the ASSA ABLOY Code of Conduct and Health & Safety Policy

• Diploma in Mechanical or Architectural Technology preferred
• Degree in Engineering Technology preferred; or 5 to 7 years’ experience in a similar role or industry
• Five (5+) years of drafting/detailing experience in a manufacturing environment
• Previous experience with standard drafting practices
• Experience with AutoCAD, Solid Works, and Inventor
• Strong math skills with proficiency in Algebra, Trigonometry and Geometry
• Previous experience with templates and drawings as a designer or drafter within the architectural hardware industry and/or building products strongly preferred
• Ability to read blueprints
• Experience or exposure in order processing preferred
• Understanding of metal forming equipment limitations and UL specifications desirable
• Proficient verbal and written communication skills
• Detail oriented with strong organizational and follow-up skills
• Ability to interact with others, foster and maintain relationships
• Ability to work collaboratively as a dynamic team player
• Excellent customer service skills
• Proven ability to manage multiple priorities or projects simultaneously while maintaining attention to detail and meeting tight deadlines
• Strong time management skills in a fast-paced environment

Proficient in creating detailed manufacturing drawings using AutoCAD, Solid Works, and Inventor, with a strong understanding of drafting practices and the ability to interpret customer requirements. Demonstrates excellent problem-solving skills and customer service orientation while managing multiple projects in a fast-paced environment.

• AutoCAD Proficiency
• Solid Works Experience
• Inventor Experience
• Drafting/Detailing Experience
• Customer Service Skills

• Manufacturing Drawings
• Blueprint Reading
• Mathematics Proficiency
• Templates and Drawings
• Order Processing

• Detail Oriented
• Organizational Skills
• Team Collaboration
• Communication Skills
• Time Management

• Diploma in Mechanical Technology
• Degree in Engineering Technology

• Architectural Hardware
• Building Products
• Metal Forming Equipment
• UL Specifications
• Health & Safety Policy

• Document Management System