POS Manager

Responsibilities

• Supervise and provide technical guidance to the POS team.
• Review technical risks and forecast future needs.
• Perform proactive risk prevention and oversee individual problem-solving within the team Strategic Payment Management.
• Oversee processes to transfer funds between customers, merchants, and financial institutions.
• Serve as the final escalation point for payment processing or security issues.
• Monitor and resolve critical discrepancies in transactions at an enterprise level System Innovation & Roadmap.
• Approve and lead complex Proof of Concept (PoC) initiatives to improve/expand payment systems.
• Drive the development and automation of new innovative features Maintenance & Reliability.
• Ensure system stability and performance through routine maintenance oversight.
• Act as the authority for Tier 3 technical troubleshooting and root cause analysis Stakeholder Communication.
• Collaborate with functional leaders and managers across the company to maximize technology effectiveness.
• Communicate persuasively with store personnel and executives to resolve high-level technical challenge Compliance & Vendor Strategy.
• Establish day-to-day operation standards to meet legal and PCI compliance requirements.
• Execute strong vendor management, including contract renewals and licensing.

• Bachelor's Degree, Information Technology/Computer Science.
• 10+ years as a POS Engineer/Manager.
• Expert understanding of payment system flow and structure.
• Linux-based system operation and basic network knowledge.
• PCI Compliance and data analysis.
• Strategic leadership and interpersonal skills.
• Critical thinking and advanced problem solving.
• Customer service orientation and attention to detail.
• Experience.
• Mastery of Toshiba POS hardware installation and operation.
• Proven track record with merchant processors and payment gateways.
• Experience in POS software development is a strong plus.

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy.
• 401(k) Retirement Plan with up to 5% match per company policy.
• Life Insurance and AD&D (Accidental Death & Dismemberment) per company policy.
• BTA Insurance (Business Travel Accident Coverage).
• Company provided lunch.
• Paid-time off (PTO) and Paid Holidays per company policy.
• Celebration & Condolence Benefits per company policy.
• Smart Card:
  Earn additional 4 points to the standard $1 = 1 point.
• Holiday Gift certificates per company policy.
• FSA (Flexible Spending Account) per company policy.
• DCFSA (Dependent Child Care Spending Account) per company policy.

Work Hours:

8:30 AM - 5:30 PM, Mon - Fri

Salary Range: $156,000 - $162,000

Equal Opportunity Employer
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