Guest Relations Coordinator- Guest Relations - Jumeirah Tower

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&A restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

An opportunity has arisen for a Guest Relations Coordinator to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Manage pre-arrival guest communication to identify preferences, special requests, and special occasions.
• Conduct VIP arrival screening and ensure accurate profiling in the system.
• Coordinate and place orders for flowers, amenities, and personalized in-room setups.
• Address guest inquiries and provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
• Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
• Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary.

The ideal candidate for this position will have the following experience and qualifications:

• Proactive
• Problem solving
• Organized
• Creative
• Detail orientated

Besides generous F&A benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry.

Benefits include -

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty