Luggage Porter - Concierge - Tower

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.

An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• To tidy the luggage area and Concierge desk as required.
• To man the Telephone main switchboard as and when required.
• To ensure all requests are the Concierge desk are handled in a professional and courteous manner.
• To assist in the Security of the hotel by reporting any suspicious persons or happenings.
• To ensure a proper handover is prepared for the morning shift.
• To deliver extra beds, turndown beds and clean rooms as requested by your line manager.

The ideal candidate for this position will have the following experience and qualifications:

• Must have UK driving license.
• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
• Familiarity with luggage handling procedures, including proper lifting techniques and care for guests  belongings, to maintain the hotel s high standards of service.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel s brand reputation.

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire