Guest Services Executive - Peak - Jumeirah Tower

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art‑inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

An opportunity has arisen for a Guest Services Executive to join us at Jumeirah Carlton Tower
.

• Provide guests with a unique and outstanding experience
• Maintain a friendly and professional demeanor in all guest interactions
• Warmly welcome, orient, and assist guests with efficient service
• Demonstrate in-depth knowledge of your area (Spa, Health Club, Front Office Operations, and Experience Team)
• Respond confidently to all queries related to facilities, products, and services
• Guide guests on available offerings and actively promote services
• Upsell relevant products and services to support revenue and repeat business

The ideal candidate for this position will have the following experience and qualifications:

• Excellent listening skills and customer orientation.
• Adaptability and appreciation of cultural diversity
• Passion for driving excellence
• Adaptable and flexible

Our benefits package includes the following:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty!