Member Services Rep

Member Services Representative

We are looking for a detail-oriented Member Services Rep to join an insurance team in Carmel, Indiana on a contract basis with the potential for a permanent role. This position is well suited for someone who can stay organized in a high-volume environment, adapt quickly when priorities shift, and maintain a high level of accuracy throughout the day. The ideal candidate is comfortable handling administrative tasks, supporting member needs, and working efficiently with standard office software.

This position is on-site and hours are 8:00am-4:00pm Monday-Friday.

Responsibilities:

• Enter and update member information with a strong focus on speed, precision, and data quality.
• Respond professionally to member inquiries while delivering courteous and dependable customer support.
• Manage frequent task changes and interruptions while keeping work organized and on schedule.
• Use Microsoft Word, Excel, email, and other office tools to complete daily administrative assignments.
• Prepare, copy, file, and maintain records so documentation remains accurate and easy to retrieve.
• Review information carefully to identify errors and ensure records are complete before processing.
• Support a fast-moving service environment by balancing multiple duties and meeting productivity expectations.