Field Operations Associate

Overview

Role responsibilities include inspecting products, inventory checks, kit compliance, maintaining supplies, coordinating with distribution, sales, shipping, warehouse, or carrier personnel to expedite or trace deliveries, investigating customer complaints and tracking service levels, working with internal resources for alternative product obtainment, delivering equipment to customer sites, organizing, retrieving, or placing goods from/to stock from multiple sources, and performing other duties as assigned.

• Inspect products and keep records of damaged, defective, shortages of, movement of, and expired products using computer systems
• Check inventory records to determine availability of requested products
• Compile and inspect incoming/outgoing kits for compliance with specifications and usage
• Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
• Confer with distribution, sales, shipping, warehouse, or common carrier personnel to expedite or trace deliveries
• Investigate customer complaints and track service levels/problem solve any discrepancies
• Work with internal resources for alternative product obtainment (e.g., loaner bank, other warehouses, consignments)
• Deliver equipment to customer sites and arrange merchandise for transport (on delivery and return)
• Organize, retrieve, or place goods from/into stock received from multiple sources
• Complete other duties as assigned

• 2+ years of experience
• High School diploma or equivalent
• Ability to lift, push, pull and carry up to 50 lbs
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed

• Warehouse/Inventory Control experience in a demanding and fast-paced environment
• Associates degree

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.