Client Service Lead, Commercial Lines

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

The Team Leader provides a high level of support to team members, including Account Coordinators and Account Managers. The Team Leader maintains an assigned book of business as required and serves as representative of team to Management. This role requires a significant degree of independent judgment and discretion.

• You are an insurance leader who is the epitome of professionalism and customer service.
• People management and client management are both strong skills in your toolkit.
• You are analytical at heart with strong technical skills, and pride yourself on great accuracy in your work.

• Ensures accuracy of account information for new and renewal policies and endorsements.
• Audits for accuracy in rating, typing, coverages and signatures.
• Markets both new and renewal accounts. Identifies account coverages that should be added or expanded.
• Maintains accounts and activities per Agency procedures.
• Serves as a mentor, positive role model and trainer to staff.
• Performs annual Employee Performance Appraisals for team members.
• Resolves Employee Relations issues with assistance from Human Resources.
• Attends client meeting with or without Producer as needed.
• Other duties as assigned.

Required: Bachelor's degree with 5+ years client service —or— High School degree/GED with 5+ years client service and/or claims management experience. Appropriate licensing as required.

Preferred:

• 1+ years supervisory experience.
• Prior experience designing and implementing productivity and client service improvements.
• Keen understanding of professional and industry standards/practices.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to…