Insurance Compliance Analyst, Regulatory

World Trips, part of the Tokio Marine HCC group, is a global leader in specialty travel medical and trip protection insurance. Our hybrid role (3 days in office) is based in Carmel, IN.

We offer a competitive salary and a generous benefits package that includes subsidized medical, prescription, dental, vision, basic life and disability insurance, an employee assistance program, paid parental leave, a 401(k) plan with company matching, educational/loan assistance, 20 days of PTO (prorated for the year), 11 paid holidays, one paid volunteer day, and up to two floating holidays.

• Monitor and track state insurance laws, regulations, DOI bulletins, and regulatory guidance to stay informed of changes impacting complaint handling, consumer protection, and contractual obligations.
• Assist with intake, tracking, investigation, and response to Department of Insurance (DOI) and Better Business Bureau (BBB) complaints in accordance with regulatory timelines and internal procedures.
• Coordinate with internal business units (Claims, Underwriting, Quality Assurance, and Customer Service) to gather facts, documentation, and responses related to regulatory and consumer complaints, and legal inquiries.
• Draft, review, and submit accurate and timely complaint responses to regulators and consumer agencies, ensuring consistency with policy terms, regulatory requirements, and company position.
• Maintain and update complaint tracking systems, logs, and supporting documentation to ensure audit readiness and regulatory transparency.
• Identify, document, and elevate complaint trends, root causes, and potential regulatory risks, recommending corrective actions or process improvements in conjunction with the Claims and QA teams.
• Track and assist with remediation of complaint‑related findings, regulatory issues, and corrective action plans.
• Support the development, maintenance, and execution of complaint handling policies, procedures, and controls.
• Assist with review and administration of World Trips contracts, agreements, and third‑party arrangements to ensure alignment with regulatory, internal, and TMHCC Corporate requirements.
• Partner with Legal and Compliance leadership to ensure contracts, litigation matters, and consumer‑facing materials comply with applicable insurance laws and consumer protection standards.
• Conduct OFAC scanning.
• Manage compliance‑related projects.
• Assist with review and approval of product forms, endorsements, customer‑facing content, and marketing content to ensure accuracy, consistency, and adherence with business process and regulatory requirements.
• Identify, document, and elevate compliance gaps, deficiencies, or risks, recommending corrective actions.
• Support regulatory examinations, internal audits, and market conduct reviews by preparing complaint files, summaries, and response materials.
• Participate in compliance training and awareness initiatives related to compliance obligations.
• Prepare compliance reports, metrics, and dashboards for management review.

• Bachelor’s degree in a related field, or equivalent education and/or experience.
• Ability to apply knowledge of principles, practices, and procedures.
• Strong written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
• Knowledgeable of industry changes, legal updates, and technical developments related to the company’s business to proactively respond to changing environment.
• Intermediate proficiency with Microsoft Office (Excel, Access, PowerPoint, Word).
• Familiarity with insurance regulatory bodies, state Departments of Insurance, and market conduct examination processes.

Join the World Trips team, where your success is our priority.