Operations Manager

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering results-driven treatments and exceptional hospitality in an elevated, serene environment. Our leaders are the stewards of that experience - responsible for the people, operations, and financial performance that make the Woodhouse standard possible every single day.

We are seeking a detail-driven, guest-focused Operations Manager to oversee the daily operations of our spa. This is a working leadership role - you'll be part of the regular front desk schedule, taking on the full responsibilities of that role, with dedicated office time built in to complete inventory and administrative work. You'll be the connection between inventory, retail merchandising, and the guest floor - ensuring the spa is always fully stocked, beautifully presented, and running smoothly.

• Work regularly scheduled shifts on the front desk, taking on the full Spa Coordinator role
• Use dedicated office time to manage inventory counts, receiving, and administrative reporting
• Perform monthly inventory counts for retail and back bar and communicate reorder needs and out-of-stocks to the Regional Director of Hospitality & Operations
• Occasionally place spa supply orders and receive and put away all incoming orders
• Reconcile invoices, receiving reports, and daily deposits
• Merchandise retail products to drive guest sales
• Lead daily huddles and coach the team on performance and guidelines
• Maintain the cleanliness, safety, and readiness of the entire spa facility

• 2-5 years of retail sales or inventory management experience
• Intermediate Excel skills
• Strong organizational and communication skills
• Comfort in a fast-paced, multi-tasking customer service environment
• Flexible availability including evenings and weekends

• Zero out-of-stock on top retail and back bar items
• 100% invoice matching accuracy
• Shrinkage held at 2% or below

• Competitive management-level compensation
• Complimentary and discounted spa services
• A collaborative leadership team invested in your growth
• Clear performance goals and accountability structure

If you love running a tight, well-stocked operation and leading a team that delivers, we want to hear from you.