Project Manager Carmel

Project Manager

We are looking for a Project Manager to support servicing readiness initiatives for client implementations in Carmel, Indiana. This role will guide cross-functional planning, testing, and execution efforts to help ensure operational teams are prepared for servicing activation. The ideal candidate brings strong project management discipline, sharp follow-through, and the ability to keep complex work streams aligned, documented, and moving toward key milestones.

Responsibilities:

• Manage end-to-end readiness activities for servicing initiatives, from early planning through launch and handoff into ongoing operations.
• Build and maintain detailed project plans that define scope, timelines, accountable stakeholders, milestones, interdependencies, testing needs, and success measures.
• Partner with teams across operations, technology, compliance, payments, reporting, data, and related functions to keep implementation work coordinated and on schedule.
• Facilitate recurring project meetings, capture key decisions and action items, and communicate risks, blockers, and progress to stakeholders and leadership.
• Monitor critical path activities, identify delays or unresolved issues early, and drive escalation when risks could affect activation readiness.
• Organize readiness validation efforts by confirming that processes, systems, data, reporting, communications, and servicing capabilities are tested and properly documented.
• Track defects, exceptions, and open gaps during testing, coordinate corrective actions with responsible teams, and confirm retesting is completed when needed.
• Maintain an accurate view of overall readiness status, including completed deliverables, outstanding conditions, and items that must be resolved before go-live decisions are made.
• Contribute to go-live recommendations by summarizing project health, testing outcomes, and remaining risks for operations leadership.
• Improve project management tools, templates, and methods used to support servicing readiness and dynamic servicing efforts.