Customer Success Manager

Customer Success Manager (Creative Design)

Wiers Fleet Partners | Carmel, IN | Full Time | $60k - 70k Salary + Bonus Plan
Medical, Dental, Vision, 401K, Paid Vacation

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Growth Opportunity. Technical Training. Career Development.

You are a customer-focused professional with experience in fleet operations, customer success, or account management who thrives on building relationships and ensuring exceptional customer experiences.

Wiers Fleet Partners is adding a Customer Success Manager to join our Fleet Partner Program team and champion the success of our growing Fleet Partner network. This is your opportunity to be the cornerstone of customer satisfaction and retention for an industry leader dedicated to excellence and innovation.

• The opportunity to guide Fleet Partners through their journey from onboarding to long-term success
• A direct impact on customer satisfaction and business growth
• To leverage cutting‑edge AI technology to enhance customer communications
• To build lasting relationships with diverse fleet operations
• To influence process improvements and program enhancements
• To collaborate with cross‑functional teams to deliver exceptional results
• To work in a modern office environment with energetic teams
• Career growth opportunities

Together, we make #TRUCKS ROLL!

Wiers is a family‑owned, fast‑growing company that operates Mobile Service, Fleet Partner Service Centers, and International Truck Dealerships in Colorado, Illinois, Indiana, Kentucky, Michigan, Ohio, Texas, Wisconsin, Tennessee, and Georgia. Since 1964, we have kept commercial vehicles on the road. With a legacy built on trust, quality, and unparalleled service, Wiers is a leading provider of specialized fleet maintenance and repair solutions, serving businesses nationwide.

Our commitment to innovation and excellence has solidified our reputation as an industry leader in fleet service.

Work with state‑of‑the‑art tools including AI‑powered analytics and our proprietary Virtual Assistant platform that allow you to deliver exceptional customer experiences and stay ahead in the rapidly evolving commercial vehicle industry.

Your development is a priority  offer continuous training and career advancement opportunities to help you reach your full potential.

Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas to continuously improve customer experience.

Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. You'll be the vital link between our Fleet Partners and our service excellence.

• Competitive salary, robust benefits package, and the support you need to balance your professional and personal life.
• Salary $60‑70K based on experience plus quarterly variable compensation to be 10%+ of base salary, offering total compensation potential of $75K+.
• Vacation Plan starts at 2 weeks per year plus 7 paid holidays.
• Medical, Dental, and Vision Insurance.
• Short Term Disability Insurance.
• Company‑paid Life and Long‑Term Disability Insurance.
• 401(k) retirement plan with matching contribution.
• Fitness membership reimbursement.

• Champion Customer Success:
  Conduct proactive satisfaction check‑ins, deploy customer surveys, and identify opportunities to enhance the Fleet Partner experience.
• Ensure Exceptional Onboarding:
  Ensure new Fleet Partners are onboarded correctly and timely, setting the foundation for long‑term success.
• Resolve Customer Challenges:
  Provide expert guidance on invoice questions, assist customers through complex repair decisions, and serve as the go‑to resource for ad‑hoc customer needs.
• Leverage Technology:
  Use our Virtual Assistant platform, AI tools, and data analytics to provide customers with actionable insights and transparent communication.

• 3‑5 years of experience in customer success, account management, or fleet operations within the commercial vehicle, fleet service, or related…