Office Administrator Customer Service Representative

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development
• Competitive Compensation
• Career path development

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

We are actively seeking a full‑time Office Administrator / Customer Service Representative to join our tight‑knit team at Alpha Graphics - US605. The role is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. The individual will be the front line of communication for the Business Center and must build rapport with walk‑in, phone, and Internet referred customers, presenting a professional appearance and genuine concern for customers.

While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment erience with design and/or production at a print or sign shop is preferred.

• Accurately process callers through the phone system, transferring calls, parking calls on the answering service and paging.
• Identify the customer and their project through a few questions such as: "What project are you working on today?" "Do you have an account with us?"
• Quote turnaround from the standard turnaround chart.
• Follow up on estimates and orders.
• Handle cash, check, or credit card transactions and deposits at the front counter.
• Notify customers when an order is completed.
• Handle customer complaints, forwarding to management when appropriate.
• Maintain front counter cleanliness, preparedness checklist, filing systems, and customer artwork files.
• Log new customer contacts for future follow up.
• Takes complete messages for team members.
• Refer customers to inside sales rep when appropriate.
• Train to become competent back‑up during holidays and illnesses.
• Interact with clients in person, over the phone, via email, messaging, etc.
• Understand Alpha Graphics’ products, services, capabilities, & pricing.
• Understand competitor’s products, services, capabilities, & pricing.

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.