Customer Service Agent

Job Description

We are seeking a full‑time, work‑from‑home Customer Service ("CS") agent to provide live chat, email and phone support (in order of priority) to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and elevate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.

Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype.

• Experience as a work‑from‑home CS agent, with a demonstrated ability to stay on‑task, focused, and professional throughout each shift
• Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high‑volume periods
• An aptitude for problem solving and conflict resolution, and a general affinity for people
• Experience with call center software and basic email platforms
• A recent‑model computer with a hi‑speed broadband Internet connection

• Competitive full‑time hourly wage and bonus based on candidate’s experience, aptitude and fit
• 401(k) retirement plan with company matching
• Flexible vacation and personal time available
• Job and career training resources