Account Coordinator, Queue Team

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

Building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

Helping customers buy and sell smarter with clear, actionable insights they can understand and use.

Accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

We pursue challenges that inspire us to build, create, and innovate.

We seek to understand and improve our customers’ experience.

We transform risk into progress through data, experience, and intuition.

We deliver what we promise and learn along the way.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.

The Account Coordinator, Queue Team position monitors client accounts for all client updates including but not limited to accounts being placed on hold and/or accounts being closed for repossession. The Queue Team is responsible for getting any new information over to the correct processing team and/or the agents so that the agent may acknowledge and act accordingly.

• Monitor and process client holds and closes
• Process and coordinate new client updates with active agents
• Maintain excellent customer service, strong telephone support, and the ability to answer or research the answer to internal and external customers.
• Identify issues as they arise, facilitate a solution, escales as needed, and follow up to confirm resolution.
• Review and process recoveries and handle all additional client requests related to recovery operations.
• Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third-party vendor systems, and integration partner systems.
• Maintain a high level of accuracy and productivity in all daily activities.
• Perform other duties as directed by PAR Management

• High School Diploma or equivalent is required.
• Previous customer service, recovery, collections, or remarketing experience is preferred.
• Excellent organizational and communication skills. Must be able to communicate verbally clearly and effectively and in writing.
• Competent office skills are required. Daily use of Google products.
• Implement and assure adherence to all company policies and procedures.
• Demonstrate a commitment to stated values and business ethics.
• Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Hourly: $18.00 - $20.00 USD