Customer Care Representative

Customer Care Representative

We are Lennar, a leading home builder dedicated to providing exceptional customer service and building quality homes for our homeowners and communities.

• Professionally and promptly handle homeowner requests after reviewing documentation, homesite and case history.
• Use remote assistance tools to guide homeowners through troubleshooting, investigation, and resolution steps.
• Provide guidance on warranty coverage, out-of-warranty items, and self-help solutions.
• Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
• Ensure repairs are completed and homeowners are satisfied through knowledgeable, friendly, and proactive support.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Participate in after‑hours on‑call rotation and expedite emergency repairs, as directed by management.
• Perform additional duties as assigned to support the overall success of the division.

• High School diploma or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a home builder.
• Good organizational and time‑management skills.
• Understanding of technical aspects of residential construction.
• Availability to work flexible hours based on business needs, including evenings, weekends, and holidays.
• Able to analyze problems, determine solutions, and produce desired outcomes.
• Intermediate to advanced PC skills (Microsoft Word and Excel).
• Professional attitude to represent the company in a positive manner.

Physical & Office/Site Presence Requirements:
This primarily sedentary office position requires the incumbent to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

• Robust health insurance plans, including Medical, Dental, and Vision coverage.
• 401(k) retirement plan with a $1 for $1 company match up to 5%.
• Paid parental leave and an Associate Assistance Plan.
• Education Assistance Program.
• Adoption assistance up to $30,000.
• Three weeks of vacation annually, along with generous holiday, sick leave, and personal day policies.
• New hire referral bonus program.
• Home purchase discounts and unique opportunities such as Everyone’s Included Day.
• Additional benefits available per Lennar’s policies and applicable plan terms.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.