Customer Care Representative

Customer Care Representative

Welcome to Lennar, a leading home builder passionate about delivering exceptional customer service and a superior homeowner experience. The Customer Care Representative is a key member of the Lennar Customer Care Team, providing warranty and service support to homeowners through digital channels.

• Professionally and promptly handle requests by contacting the homeowner after reviewing provided documentation, homesite, and case history to ensure familiarity with the matter.
• Use remote assistance tools to patiently guide homeowners through troubleshooting, investigative, and resolution steps.
• Share guidance on warranty coverage, out‑of‑warranty items, and self‑help solutions.
• Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with trade partners for further action.
• Ensure repairs are completed and homeowners are satisfied through knowledgeable, friendly, and proactive support.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment of trade partners as needed.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Participate in after‑hours on‑call rotation and expedite emergency repairs, as directed by management.
• Perform additional duties as assigned to support the overall success of the division.

• Minimum high school diploma or GED.
• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a home builder.
• Strong organizational and time‑management skills, with an understanding of technical aspects of residential construction.
• Availability to work flexible hours based on business needs, including evenings, weekends, and holidays.
• Ability to analyze problems, determine solutions, and achieve desired outcomes.
• Intermediate to advanced PC skills (Microsoft Word and Excel).
• Professional attitude to represent the company positively.

This is primarily a sedentary office position that requires the incumbent to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move up to 25 lbs. Finger dexterity is necessary.

• Robust health insurance plans (Medical, Dental, Vision).
• 401(k) retirement plan with a 1 for 1 company match up to 5%.
• Paid parental leave and an associate assistance plan.
• Education assistance program.
• Up to $30,000 in adoption assistance.
• Up to three weeks of vacation annually, along with generous holiday, sick leave, and personal day policies.
• New hire referral bonus program and home purchase discounts.
• Company-sponsored training and development opportunities.

For a complete overview of Lennar’s benefits, visit

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.