Inside Sales and Customer Service Representative

Inside Sales And Customer Service Representative

We are seeking a detail-oriented and customer-focused Inside Sales and Customer Service Representative to join our team. This role serves as a crucial point of contact for customers, handling inquiries, estimates, orders, and conflict resolution with professionalism and expertise. The ideal candidate will have experience in the print or graphics industry and a passion for delivering top-notch customer experiences while generating inside sales.

Key responsibilities include:

• Serving as the primary internal representative of the organization, promoting our expertise in products, services, and capabilities.
• Handling incoming customer calls for quotes, orders, and inquiries.
• Reactivating relationships with inactive customers by sharing special deals and offers.
• Attracting new customers by answering product and service questions and suggesting additional solutions.
• Communicating customer requirements to the support team in accordance with company policies.
• Assisting walk-in traffic with order redemption, payment, and processing.
• Directing customers to the correct department for project-related needs and ensuring timely resolutions.
• Documenting client interactions, inquiries, complaints, and solutions using internal systems.
• Providing clear and accurate product and service information to customers, including new updates or functionalities.
• Maintaining a high level of client satisfaction by building strong and meaningful relationships.
• Staying updated on company products, services, and policies to ensure accurate and helpful information is always provided.

Qualifications include:

• Industry Expertise: Previous experience in the print industry or graphics is highly preferred.
• Customer Service Skills: Experience in conducting customer needs assessments, meeting quality standards for service, and measuring customer satisfaction.
• Relationship Building: Ability to build and maintain strong relationships with customers and teammates.
• Communication Skills: Strong written and verbal communication skills to effectively interact with customers and team members.
• Problem-Solving: Critical thinking skills to evaluate alternative solutions and identify the best approaches for resolving customer issues.
• Collaborative Attitude: A desire to continuously look for ways to help both customers and teammates meet their goals.

Compensation: $19.00 - $22.00 per hour

At Alpha Graphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

* Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.