Client Operations Specialist

## Client Operations Specialist Apply remote type:
Remote locations:
US - IN - Carmel (OPENLANE):
Remote, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R-254693
*
* Who We Are:

** At OPENLANE we make wholesale easy so our customers can be more successful.

** We’re a technology company
** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.  
** We’re a data company
** helping customers buy and sell smarter with clear, actionable insights they can understand and use.  
** And we’re an innovation company
** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

** Our Values:*
* ** Driven Way builders.
** We pursue challenges that inspire us to build, create, and innovate.  
** Relentless Curiosity.
** We seek to understand and improve our customers’ experience.  
** Smart Risk-Taking.
** We transform risk into progress through data, experience, and intuition.  
** Fearless Ownership.
** We deliver what we promise and learn along the way.

*
* What We Offer:

*** Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
** Who We’re Looking For:
** Lane Link is seeking a highly motivated Client Operations Specialist to support the day-to-day execution of remarketing operations while delivering an exceptional client experience. This role serves as a key liaison between clients, auctions, and internal teams, ensuring operational excellence, SLA compliance, and effective communication throughout the remarketing lifecycle. The ideal candidate combines strong customer service skills, analytical thinking, and automotive remarketing expertise to identify opportunities for improvement, solve complex challenges, and drive successful client outcomes.
** You Are:
*** A customer-focused professional with a passion for building and maintaining strong client relationships.
* An effective communicator who can confidently engage with clients, auction partners, and cross-functional teams.
* Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
* A problem solver who proactively identifies operational challenges, analyzes root causes, and implements solutions.
* A collaborative team player who thrives on supporting organizational goals and driving continuous improvement.
* A subject matter expert in remarketing operations who can provide guidance, training, and support on best practices.
* Adaptable and solutions-oriented, capable of navigating changing priorities while maintaining a high level of accuracy and productivity.
** You Will:
*** Serve as the primary point of contact for clients, managing onboarding, account setup, ongoing communications, inbound inquiries, and client notes.
* Build strong client relationships by providing expert guidance on Lane Link’s processes, services, and best practices.
* Review, process, and audit remarketing timelines and operational deliverables to ensure compliance with established SLAs.
* Monitor and manage inventory and account activity across AutoIMS, Lane Link, and third-party platforms.
* Investigate and resolve client concerns by partnering with internal departments and external stakeholders.
* Analyze operational trends, identify process inefficiencies, and recommend proactive solutions to improve the client experience.
* Prepare and maintain detailed operational reports, including inventory reconciliations, clear date audits, performance metrics, and trend analyses.
* Act as a technical resource for both clients and…