Account Coordinator, Repo Team (M-F, 8-5 EST

Account Coordinator, Repo

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.

The responsibility of the Account Coordinator, Repo position is to develop and maintain strong customer service and managerial skills and support their respective team in every aspect of PAR North America's business. The Account Coordinator, Repo must provide excellent customer service to all clients, recovery vendors, and customers.

Maintain excellent customer service, strong telephone support, and the ability to answer or research the answers to internal and external customers.

Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution.

Review and manually report all incoming recoveries received within the internal queue

Follow up on fee approvals with clients for the recovery vendors in order to start actively running accounts

Follow up on voluntary assignments to ensure the recovery vendor has everything needed to secure the vehicle

Review with clients to confirm the lien on a vehicle at the request of the recovery vendor to avoid wrongful repossessions

Review and process recoveries and handle all additional client requests related to recovery operations.

Monitor and process accounts in all internal system queues as directed.

Act as liaison between client and recovery agent.

Utilize knowledge of multiple computer systems, such as the internal operating system, Google applications, third-party vendor systems, and integration partner systems.

Maintain a high level of accuracy and productivity in all daily activities.

Perform other duties as directed by PAR Management.

Excellent organizational and communication skills. Must be able to communicate verbally and effectively in writing.

Competent office skills are required. Daily use of Google applications such as Gmail, Docs, and Sheets

Implement and assure adherence to all company policies and procedures.

Demonstrate a commitment to stated values and business ethics.

Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

High School Diploma or equivalent is required. Bachelor's degree preferred.

Previous customer service, recovery, collections, or remarketing experience is preferred.

Compensation Range of Hourly: $19.00 - $19.00 USD