Customer Service Representative - West Carmel​/Zionsville Banking Center

Do you enjoy working directly with clients, building relationships, and providing service people can count on? The National Bank of Indianapolis is seeking a Customer Service Representative to join our West Carmel/Zionsville Banking Center team.

In this role, you'll be a key part of the client experience, processing transactions accurately and efficiently while providing personalized service and helping clients with their everyday banking needs.

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times
• Operate a teller window efficiently, processing transactions accurately and timely
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
• Provide clients with clear, accurate information about accounts, products, and services
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
• Evaluate client needs and connect customers with appropriate team members or departments
• Balance cash and transactions daily, verifying totals with precision
• Maintain working knowledge of the branch capture system
• Comply with all banking regulations, internal policies, and operational procedures
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk

• High School Diploma or equivalent
• Six months or more of cash handling experience preferred for entry-level candidates
• Exceptional attention to detail with a high degree of accuracy
• Strong communication and customer service skills with a professional demeanor
• Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
• Basic computer proficiency and familiarity with terminal systems

The National Bank of Indianapolis is the city’s only locally owned national bank built on strong relationships, operational excellence, and a commitment to doing things the right way. As part of our Main Banking Center team, you'll play an important role in creating a welcoming experience and delivering the personalized service our clients have come to expect.

• A collaborative environment where your contributions are valued
• Opportunities to expand your banking and customer service knowledge
• Leadership that supports growth, accountability, and excellence
• Work that directly impacts client relationships and satisfaction

Bring your customer focus

Bring your attention to detail

Bring your commitment to service

We’ll provide the tools, support, and culture to help you thrive.

Together, we’ll deliver service our clients can count on every time!

Hourly Wage

The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.

The National Bank of Indianapolis participates in E-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.