Customer Success Manager Job Carmel area,Indiana USA,Customer Service/HelpDesk

Location 11711 N. Meridian,Carmel, IN, 46032,United States
Base Pay $75,000.00 - $90,000.00 / Year
Job Category Customer Success, Account Manager, Customer Retention
Employee Type Regular Full Time
Required Degree High school
Manage Others No

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Description

Customer Success Manager - Fleet Partner Program

Wiers Fleet Partners | Remote Available | F ull Time | $75k
-90k Salary

Growth Opportunity. Technical Training. Career Development.

You are a customer-focused professional with experience in fleet operations, customer success, or account management who thrives on building relationships and ensuring exceptional customer experiences.

Wiers Fleet Partners is adding a Customer Success Manager to join our Fleet Partner Program team and champion the success of our growing Fleet Partner network. This is your opportunity to be the cornerstone of customer satisfaction and retention for an industry leader dedicated to excellence and innovation.

In This Role, You Get:

The opportunity to guide Fleet Partners through their journey from onboarding to long-term success
A direct impact on customer satisfaction and business growth
To leverage cutting-edge AI technology to enhance customer communications
To build lasting relationships with diverse fleet operations
To influence process improvements and program enhancements
To collaborate with cross-functional teams to deliver exceptional results
To work in a modern office environment with energetic teams

Together, we make #TRUCKS ROLL!

Who We Are:

Wiers is a family-owned, fast-growing company that operates Mobile Service, Fleet Partner Service Centers, and International Truck Dealerships in Colorado, Georgia, Illinois, Indiana, Kentucky, Michigan, Ohio, Tennessee, Texas, and Wisconsin. 2026 expansion includes Florida, South Carolina, North Carolina, Missouri, Pennsylvania, and Minnesota.

Since 1964, we have kept commercial vehicles on the road. With a legacy built on trust, quality, and unparalleled service, Wiers is a leading provider of specialized fleet maintenance and repair solutions, serving businesses nationwide. Our commitment to innovation and excellence has solidified our reputation as an industry leader in fleet service.

Cutting-Edge Technology:

Work with state-of-the-art tools including AI-powered analytics and our proprietary Virtual Assistant platform that allow you to deliver exceptional customer experiences and stay ahead in the rapidly evolving commercial vehicle industry.

Professional Growth:

Your development is a priority offer continuous training and career advancement opportunities to help you reach your full potential.

Collaborative Environment:

Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas to continuously improve customer experience.

Impactful Work:

Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. You'll be the vital link between our Fleet Partners and our service excellence.

Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.

Here’s What You Can Expect When You Join the Wiers Team:

The Customer Success Manager is responsible for ensuring the success and satisfaction of our Fleet Partner Program customers throughout their entire journey with Wiers. This person will orchestrate seamless onboarding experiences, leverage AI technology to enhance communications, coordinate preventative maintenance adherence, and serve as the primary champion for customer needs. You'll work closely with operations teams across all Wiers markets to deliver consistent, exceptional service that aligns with…