Lot Operations - Part-Time

Description

America’s Auto Auction (AAA) is a full-service used-vehicle auction services provider that facilitates the wholesale remarketing of used vehicles for business-to-business customers, delivering a critical liquidity function to enable the used car sales ecosystem. Based in Carmel, IN, AAA facilitates the selling and buying of used vehicles at forty-one physical auction sites. The Company’s daily mission is simple: to provide high-quality service and operational execution for dealers and institutional customers.

This role performs work both indoors and outdoors and is ideal for a hands-on professional with strong customer service skills. The position supports daily auction operations by cataloging vehicles, assisting customers, coordinating sale-day drivers, and managing vehicle pick-up and delivery. The ideal candidate is organized, adaptable, and customer-focused, with the ability to work independently and as part of a team.

• Provide efficient, professional, and courteous service to all customers at all times.
• Maintain a hands‑on, direct, and customer‑focused approach.
• Assist customers with questions, requests, and issue resolution.
• Coordinate and ensure accurate and timely vehicle pick‑up and delivery according to dealer requirements.
• Catalog vehicles accurately and assist with coordinating sale‑day drivers.
• Communicate operational issues or concerns that may impact efficiency or service to management in a timely manner.
• Work effectively both independently and as a collaborative team member.
• Adapt to changing priorities and operational needs in a fast‑paced environment.
• Perform other duties as assigned to support business operations.

• High School Diploma or equivalent required.
• Prior customer service experience and data entry skills required; experience in a fast‑paced environment preferred.
• Must be at least 21 years of age.
• Strong customer service and problem‑solving skills.
• Solid computer skills, including proficiency with internet‑based systems and Microsoft Office.
• Self‑motivated, dependable, and detail oriented.
• Strong verbal and written communication skills in English.
• Must be able to operate a manual (stick shift) transmission.
• Work is performed in both office and outdoor settings.
• Regular exposure to varying weather conditions.
• Ability to walk long distances and sit for extended periods of time.