Floor Staff Movie Tickets of Concessions Weekends

Job Description

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with company dress code

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies;

including regular and consistent attendance, handling of emergency situations, general cleaning duties, and compliance with company dress code.

• Operating POS system, including proper handling and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Upselling/Suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner consistent with our guest service philosophy

• Operating POS system, including proper handling and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning all concession related equipment
• Upselling/Suggestive selling
• Complying with all local, state and federal food safety laws
• Abiding by all federal and state laws regarding breaks and/or meal periods
• Ensuring required alcohol certification and training are current where applicable
• If theatre sells alcohol and assigned duties include selling/serving, must be of legal age according to state/local laws
• Required to read and understand training materials covering sexual harassment and discrimination

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to management any problems, discrepancies or unusual situations that arise at the theatre
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with opening and closing duties as assigned by management

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required. If theatre sells alcohol and assigned duties include selling/serving, must complete legally required state or local training and obtain required certificate. Must also complete the Regal Responsible Beverage Server training on Regal Online University.

Possess good public speaking, listen effectively and respond clearly and directly.

Perform calculations with speed and accuracy and identify and correct errors.

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made. Duties require frequent standing, walking, sitting, using hands to finger, handle, or feel, reaching with hands and arms, talking or hearing. Occasionally required to climb or balance, stoop, kneel, crouch, or crawl. May occasionally lift up to 60 pounds.

Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.