Agency Bill Team Lead

Description

JOB SUMMARY:

This is an ideal opportunity to work at a growing organization with a strong family culture. Shepherd Insurance is a privately-owned insurance agency that has delivered risk management solutions since 1977. With a wide variety of insurance and financial products, we are among the largest independent agencies in the country.

The Agency Bill Team Lead is responsible for overseeing and actively performing agency bill accounts receivable and accounts payable functions within the insurance agency. This role is approximately 70% hands‑on processing and review and 30% team leadership and oversight. The position ensures accurate handling of insured payments, carrier and broker remittances, bank and trust account reconciliations, and overall trust accounting compliance, while leading and developing a small team of 2–3 agency bill specialists.

• Perform and review agency bill accounts receivable and accounts payable activities.
• Apply, review, and reconcile insured payments, including checks, ACH, credit cards, and premium finance payments.
• Process and review payments to carriers and brokers, ensuring accuracy, proper timing, and adherence to carrier agreements.
• Monitor outstanding receivables, aged balances, and collection activity.
• Review and resolve suspense items, unapplied cash, and posting discrepancies.
• Prepare and/or review monthly agency bill and trust account reconciliations.
• Prepare and review bank reconciliations for operating and trust accounts, ensuring timely completion and resolution of discrepancies.
• Ensure agency bill activity is accurately reflected in the general ledger.
• Research and resolve complex billing issues in collaboration with producers, operations, and accounting.
• Review and process refunds, write‑offs, and corrections in accordance with agency policy.
• Oversee and assist with premium finance company payments and reconciliations.
• Lead, coach, and support a team of 2–3 agency bill team members.
• Assign work, manage daily priorities, and ensure deadlines and service standards are met.
• Review work for accuracy and completeness, providing guidance and corrective feedback.
• Serve as the escalation point for complex or sensitive agency bill issues.
• Assist with hiring, onboarding, training, and performance management.
• Promote consistency, accountability, and accuracy across the agency bill function.
• Ensure compliance with trust accounting requirements and internal cash handling controls.
• Maintain strong controls over bank reconciliations, cash activity, and trust balances.
• Maintain strong internal controls to reduce errors, audit findings, and E&O exposure.
• Support internal and external audits by providing documentation and explanations related to agency bill activity and bank reconciliations.
• Identify opportunities to improve efficiency, accuracy, and scalability of agency bill and reconciliation processes.
• Maintain and update agency bill procedures and training documentation.
• Utilize the agency management system effectively; AMS
  360 experience preferred.
• Perform other related duties as assigned.

• Advanced knowledge of insurance agency bill workflows and accounting.
• Strong understanding of trust accounting principles.
• Experience preparing and reviewing bank reconciliations.
• Exceptional attention to detail and reconciliation skills.
• Ability to balance hands-on processing with team leadership responsibilities.
• Proven experience mentoring or leading a small team.
• Strong organizational and time management skills.
• Clear, professional written and verbal communication skills.

• 5+ years of experience in insurance agency accounting or agency bill operations.
• Prior experience in a lead or supervisory role.
• Experience with AMS
  360 (preferred, not required).
• Education requirement:
  High school diploma or equivalent (GED) is required. College degree in Accounting, Finance or Business preferred, not necessary.
• Familiarity with carrier payment schedules, audits, and agency agreements.

The work environment and physical demands described are representative of those that must be met by an employee to…