Investor Services Manager

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at

• Responsible for leading all aspects of Investor Services day-to-day processing for a key client
• Manage, coordinate, and oversee a team of 3 to 5 compliance professionals, fostering a culture of compliance and ethical behavior, while delivering high quality services
• Ability to foresee potential issues before they happen and take remedial action to prevent them, institute process improvements as needed
• Conduct and review risk assessments to identify and mitigate potential AML/KYC risks associated with clients and transactions
• Oversee the customer due diligence (CDD) and enhanced due diligence (EDD) processes, ensuring thorough and accurate documentation
• Monitor and analyze transactions for suspicious activity, and escalate findings as necessary in accordance with internal protocols
• Address and resolve all investor queries or issues promptly and effectively, including accelerated resolution for key investors where required
• Work closely with the AD Compliance team to ensure all appropriate investor documentation is collected and processed in a timely manner, mitigating the risks of errors
• Be a main point of contact for the client, their investor solutions team, and their investors
• Be involved and lead recurring calls with relevant status updates on all major items
• Capture and manage key performance indicators for the team in service delivery, ensuring all service level metrics are reported and met on a monthly and quarterly basis, presenting reports to senior management on AML/KYC compliance status and initiatives
• Own, follow, update, and maintain the operating memorandum for the client service delivery processes and procedures documents, helping ensure Alter Domus continues to meet industry standards
• Assist in hiring and managing current and new team members, and provide training on AML/KYC compliance requirements and best practices for Cayman and US regulations
• Participate in process enhancements, testing, and projects, providing relevant feedback
• Provide support to the client and relevant third parties when necessary (Investors, Advisors, Clients, Bankers, etc.)

• 5+ years of relevant professional experience, managing an investor service team and client service delivery
• Subject Matter Expert (SME) in various know your client (KYC) and anti-money laundering (AML) topics
• Experience conducting client due diligence for client onboardings as well as periodic risk reviews
• US and Cayman regulatory and compliance requirements experience
• Ability to own, prioritize, and delegate tasks, work on multiple assignments, and ensure tasks are completed in a timely fashion
• Expert communication skills required, externally with the client, internally with the teams, and escalating any issues or concerns to management in a timely manner
• Team management experience; including hiring, training, and developing team members, and performance reviews
• Proficient in Microsoft Office and software applications for data input, storage, and reporting
• Management metrics reporting, and proficiency in identifying and instituting process improvements

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from Linked In Learning.

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and…