Senior Processor, Single Family Mortgage

Job Type

Full‑time

The Senior Processor serves as a lead role within Mortgage Operations, responsible for guiding a team of loan processors to deliver timely, accurate, and compliant loan files. This role acts as a key liaison between processing, underwriting, closing, and leadership, driving operational efficiency, file quality, and service excellence while fostering team development and performance.

• Consistent delivery of high‑quality, compliant loan files for self and processing team
• Strong leadership resulting in an engaged, high‑performing processing team
• Timely progression of loans through the pipeline aligned with milestone expectations
• High satisfaction levels among customers, loan officers, internal partners, and vendors
• Improved operational efficiency and repeat business through excellent service

• Guide, coach, and strengthen a team of Loan Processors
• Conduct regular pipeline reviews
• Work with Ops Manager to develop ongoing training, mentoring and support on guidelines and systems
• Assist Ops Manager in making new hires successful
• Foster a high-performance, collaborative team environment
• Monitor team pipelines and daily reports to ensure loans are progressing within expected timing commitments for each Milestone. Track key metrics per processor
• Providing high‑level processing for special service loans and employee loans
• Identify bottlenecks and proactively resolve issues
• Act as escalation point for complex loan scenarios and borrower/loan officer/vendor issues
• Partner with internal leadership to quickly resolve conditions and help loans move to closing
• Assist processors with structuring of loan files and direct to resources
• Maintain strong knowledge of products, guidelines and overlays
• Identify opportunities to streamline workflows, recommendations for system enhancements, and reduce cycle times
• Drive adoption of best practices across team
• Work together with Ops Manager to enhance team collaboration, high‑efficiency and drive

• 7+ years of mortgage processing experience
• 1-3 years in a leadership or senior processor role
• Strong knowledge of agency and government loan guidelines
• Mortgage experience in a banking environment is a plus
• Excellent communication and problem‑solving skills
• Strong leadership and coaching skills
• Proficiency in LOS systems, Encompass preferred
• Strong diligence and compliance orientation
• Ability to manage multiple priorities in a demanding environment and make clear decisions to direct team

Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, plus a few more.

PM20 #CL