Account Specialist

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America, freeing up cash flow so they can focus on building their business. AFC’s core business complements the other units within the OPENLANE group of companies.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We are seeking a Major Dealer Account Specialist with experience in customer service and account management to serve and elevate relationships with our major dealer accounts. The role involves streamlining business processes, collaborating with team members, and analyzing trends and metrics to mitigate risk.

• Detail‑oriented: ensuring accuracy and compliance of floor planning through meticulous attention to detail.
• Adaptable: adjusting to changing circumstances, customer issues, and dynamic environments.
• Organized: maintaining a systematic approach, prioritizing tasks, and keeping records for efficiency and productivity.

• Make funding determinations based on daily dealer account usage across multiple data points.
• Communicate current account status to dealers and provide resolutions to issues encountered.
• Approve or deny floorings based on an account’s business model or when risk is identified.
• Analyze account trends.
• Effectively promote other OPENLANE businesses’ products and services to customers.
• Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

• College degree or equivalent work experience.
• Experience in a collections role or environment.
• Familiarity with concepts, procedures, and processes typical in the automotive and financial services industries.
• Experience using Customer Relationship Management (CRM) tools.
• Strong organizational, clerical, oral, and written language skills.

• Experience handling vehicle titles.
• Account management experience in the automotive industry.

OPENLANE is an equal opportunity employer and a drug‑free workplace.