Patient Care Navigator

Job Description Overview

This role supports a new Psychiatry practice and requires a high degree of flexibility. The schedule is Monday-Friday, 8:00 AM-5:00 PM
, with no weekends or holidays
. This is an onsite position located at North MOB
. Travel to other facilities will be required during the initial 3‑week training period
.

• Serve as a liaison between physicians, providers, and patients
• Provide referral resources and ensure patient needs are met outside of therapy
• Support patient registration and onboarding
• Deliver patient education and guidance
• Manage patient caseloads through in‑person, telephonic, and electronic communication
• Conduct outreach calls with patients/caregivers to encourage program participation
• Coach patients to help them meet personal and clinical goals
• Identify patients needing intensive case management
• Assist with scheduling provider visits, arranging transportation, and preparing visit agendas
• Educate patients on preventive monitoring and help caregivers understand response plans
• Help patients access community and government-based service agencies, including assisting with paperwork
• Document all activities and reconcile patient information to support clinical team productivity
• Collaborate with the multidisciplinary clinical care team
• Conduct patient interviews and assist with program evaluation
• Recommend improvements to program processes

• Background as an RN or LPN is helpful
• Degree in Social Work or prior mental health care experience
• Strong patient engagement and communication skills
• Ability to work independently with minimal oversight
• High integrity and professionalism
• Experience delivering excellent patient experiences
• Comfort working in a flexible, evolving practice environment

• High school diploma or equivalent required
• Bachelor's degree preferred

• Medical Assistant (MA)
• Licensed Practical Nurse (LPN)
• Bachelor of Social Work (BSW)
• Clinical Dietitian
  All requiring current and appropriate accreditation/licensure

• Experience working with patients who have chronic health conditions and behavioral health needs
• Demonstrated ability to work effectively as part of a multidisciplinary clinical team

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.