Program Manager - Residential Waiver Services

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Join a premier, high-standard agency where your leadership is valued and supported. We are looking for a powerhouse "Go-Getter" to join our elite team!

Gray Residential Services is seeking an elite "Go-Getter" Program Manager to lead residential operations across Indianapolis, Noblesville, and Greenwood. This is not a "desk job"—we are looking for a visible leader who ensures our clients receive the highest quality person-centered care while maintaining rigorous state compliance. You will be the primary bridge between direct care staff, families, and state consultants. You must be a master of Indiana Medicaid Waiver compliance while possessing the grit to work directly alongside your team in the field.

• Field-First Mentality:
  You must work a minimum of 2 full shifts per week in the field as a DSP. This ensures you are personally connected to client needs and staff performance.
• On-Call Accountability:
  You are the primary point of contact for your sites. You must have the flexibility to handle after-hours staffing crises or clinical emergencies.
• Proactive Initiative:
  We need a leader who identifies a problem during a site audit and fixes it immediately before it reaches the Director level.

• Caseload Management:
  Oversee all daily operations for residential sites, ensuring 24/7 coverage, staffing stability, and a "Zero-Gap" master schedule.
• Mentorship:
  Directly mentor Team Leads and DSPs to follow agency policies and procedures.
• Site Environment:
  Conduct weekly site visits to ensure total site cleanliness and that the home is "audit-ready" at all times.

• Zero-Deficiency Standards:
  Ensure 100% adherence to 460 IAC 6 (Indiana Medicaid Waiver) and DDRS guidelines. Prepare for and lead state audits/surveys.
• Clinical Auditing:
  Conduct weekly site visits to audit Paper Medication Administration Records (MARs), Financial Folders, and Daily Service Records (DSRs) with 100% precision.
• Administrative Reporting:
  Submit weekly accountability checklists to the Director. Audit all staff timecards daily and ensure all monthly site reports are submitted by the 12th of each month.

• Meeting Leadership:
  Facilitate all IST and Quarterly meetings. Act as the professional liaison between the agency, families, medical providers, and state consultants.
• Goal Tracking:
  Translate PCISP goals into actionable daily data tracking for DSP staff, ensuring goals are tracked with clinical precision.

• Performance Tracking:
  You are directly responsible for the performance of your DSPs. You must document all staff interactions (call-offs, tardies, successes, or errors) in the Provide system.
• Disciplinary Action:
  Issue formal Letters of Correction (LOCs) and conduct immediate on-site retraining for any documentation errors or performance issues.
• Financial Integrity:
  Manage house budgets and client personal funds. Oversee checkbook balancing and financial summaries with 100% transparency and zero errors.

• Experience:
  
  Minimum 2-3 years of management experience in an Indiana Waiver/Residential setting is mandatory.
• Education:
  
  BS in Psychology, Human Services, or related field preferred.
• Mindset: A "Go-Getter" who takes initiative and works independently.
• Initiative:
  Proven track record of taking initiative without constant supervision.
• Technical:
  Proficiency in Microsoft Office, SharePoint, and electronic documentation systems.
• Mobility:
  Valid DL, active insurance, and a reliable vehicle for travel between Indy, Noblesville, and Greenwood.

Gray Residential Services is a premier provider of residential support for individuals with intellectual and developmental disabilities throughout Central Indiana. We operate with a clear mission:
Quality Service with Vision. Unlike "big box" agencies, we focus on high-acuity clinical excellence and person-centered advocacy. We pride ourselves on a "Zero-Error" standard of compliance and a culture of professional respect. At Gray Residential, we don't just provide care; we provide a high-standard living environment where clinical accuracy, community integration, and the dignity of our residents are the top priorities.

We are a "team-first" organization where leadership is visible, management is supportive, and every employee is treated as a professional healthcare partner.