Guest Service & Reservation Coordinator

Working alongside the amazing team at The Quail, we are seeking a Guest Service and Reservation Coordinator to support our Rooms department.

• Enjoy the opportunity to work at a highly prestigious hotel in beautiful Carmel Valley, California.
• Advance your career and develop your skills within a dynamic and supportive hospitality environment.
• Receive exceptional medical benefits, along with exclusive employee discounts on lodging, golf, and dining services.

• Coordinate and assist with managing rooms inventory, implement pricing strategies, processes bookings to maximize hotel revenue, and assist with general Guest Services Operations.
• Assists in implementing revenue strategies, managing room inventory, and understanding market trends.
• Coordinate room assignment and inventory to maximize rate RevPAR. Assign rates, rate codes, and restrictions, ensuring accurate data in the Property Management System (PMS).
• Assist in reconciling monthly commissions by auditing OTA reservations and travel agent-related bookings to ensure accurate billing on commissions.
• Assist with reconciliation of reservations between our Reservations Management System and Property Management System.

• Minimum 1 years of experience in guest services, reservations, or revenue operation with basic knowledge of at least 2 of 3 areas
• Bachler’s degree in hospitality or related field preferred
• Ability to efficiently handle multiple duties under pressure with minimal supervision
• Exceptional customer service with excellent communication

Nestled in the heart of Carmel Valley, our breathtaking 800-acre property boasts a world-class championship golf course, and beautiful accomodations. At The Quail, our team members are part of a Covey (a group of quail), symbolizing the close-knit culture we have cultivated. Guided by our "One Team One Vision" motto, we embrace the belief that each individual brings a unique talent while working towards a common goal.

This spirit of unity is especially evident every summer when The Peninsula Signature Events and Quail teams collaborate to present The Quail, A Motorsports Gathering, an exclusive concours attended by the world's elite motorsports enthusiasts and aficionados.