Guest Service & Reservation Coordinator

Job Description

Working alongside the amazing team at The Quail, we are seeking a Guest Service and Reservation Coordinator to support our Rooms department.

• Enjoy the opportunity to work at a highly prestigious hotel in beautiful Carmel Valley, California.
• Advance your career and develop your skills within a dynamic and supportive hospitality environment.
• Receive exceptional medical benefits, along with exclusive employee discounts on lodging, golf, and dining services.

• Coordinate and assist with managing rooms inventory, implement pricing strategies, process bookings to maximize hotel revenue, and assist with general Guest Services Operations.
• Assist in implementing revenue strategies, managing room inventory, and understanding market trends.
• Coordinate room assignment and inventory to maximize rate RevPAR. Assign rates, rate codes, and restrictions, ensuring accurate data in the Property Management System (PMS).
• Assist in reconciling monthly commissions by auditing OTA reservations and travel agent-related bookings to ensure accurate billing on commissions.
• Assist with reconciliation of reservations between our Reservations Management System and Property Management System.

• Minimum 1 year of experience in guest services, reservations, or revenue operation with basic knowledge of at least 2 of 3 areas.
• Bachelor’s degree in hospitality or related field preferred.
• Ability to efficiently handle multiple duties under pressure with minimal supervision.
• Exceptional customer service with excellent communication.

Salary: $25.00-$27.00