Hotel Carmichael - Hostperson Job Carmel area,Indiana USA,Hospitality / Hotel / Catering

Why Work at Hotel Carmichael? At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel's vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein's Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.

DEPARTMENT:

Food and Beverage

REPORTS TO:

Restaurant Manager

STATUS

Non - Exempt

Position Summary

The Host Person is an essential member of the team dedicated to providing exceptional quality and service to our guests. By nature of the position, the Host Person is the guest's first impression of the restaurant. This position is responsible for welcoming guests graciously with eye contact and a smile, then promptly and courteously accommodating the guests' needs. Host Persons remain friendly and engaging, all while calculating table turn times, managing reservations and the waiting list, communicating guest request and preferences with servers and manager, answering the phone, and actively anticipating seating delays.

Responsibilities

Monitors guests entering and exiting dining area. Graciously greets guests upon their arrival. Maintains an accurate, fair and up-to-date waitlist and seating chart. Informs guests when their table is ready. Escorts guests to their seats, provides menus to guests, and informs them of the name of their server.
Utilizing Open Table, the Host Person takes reservations, reviews the daily reservation book, and has the ability to seat guests without reservations.
To maximize guest service, must have a complete working knowledge of the menus and what is unavailable for that day. Must also be familiar with frequent guests and know their names and preferences.
Responsible for directing the seating rotation within the restaurant to ensure a smooth work flow. Must be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. Must be able to balance the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability.
Oversees the general functioning of the dining room during the meal service period, relaying information to service personnel, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary. Ensures a congenial dining room atmosphere.
Responsible for answering dining room telephone, taking reservations over the telephone and taking messages for staff.
Handles all guest service issues in an immediate and gracious manner. Responds promptly and appropriately to guest service issues and reports the situation to the Restaurant Manager on Duty.
Completes table checks when assigned and responsible for operation of cash register. Reconciles cash till at start and close of shift. Follows all Company accounting and cash handling policies.
Maintains cleanliness of…