Senior ServiceNow Developer

Join MISO as a Senior Service Now Developer and help shape the future of our service management platform.

At MISO, we’re on a mission to optimize and elevate our service management capabilities. As a Senior Service Now Developer
, you’ll play a key role in leading technical development efforts within the platform team. You will help build and improve important tools in Service Now that support the technology used to manage the power grid. This job involves creating and updating Service Now features, connecting it with other systems, and working through the full process of developing software, from understanding needs, to designing, building, testing, and supporting the final product.

• Design and build Service Now applications to support ITSM, ITOM, ITAM, CMDB, and new platform capabilities while ensuring high performance and reliability.
• Use AI‑driven engineering practices to improve software delivery and stay current with emerging techniques.
• Collaborate in an Agile Scrum environment with architects, product owners, engineers, and business partners; support quality through automated testing and peer reviews; mentor junior engineers; and monitor production applications to resolve issues.
• Create and maintain integrations between Service Now and third‑party systems using REST APIs, Integration Hub, and other integration tools.
• Automate workflows and processes to increase efficiency and simplify operations.
• Ensure data integrity and security within Service Now by applying validation, access controls, best practices, and architectural standards.

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)
• At least eight (8) years of development experience, strong Agile experience, and the ability to execute technical solutions within a structured governance framework.
• Strong expertise in ITSM, ITOM, ITAM, and CMDB
• Hands‑on experience integrating Service Now with third‑party applications using REST APIs, Integration Hub, and other integration methods.
• Service Now Certified System Administrator (CSA) (preferred)
• Service Now Certified Application Developer (CAD) (preferred)
• ITIL v4 Foundation Certification (preferred)
• Experience working in environments that require governance, risk, and compliance considerations (NERC CIP experience a plus).

The base salary compensation range being offered for this role is $141,000 - $166,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.

Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.