Commerce Architecture & Delivery Senior Manager Agentic Commerce

Position: Commerce Architecture & Delivery Senior Manager I Agentic Commerce
Job Description

About Accenture Song - Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What's in it for you

* Lead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)

* Shape Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets

* Own end-to-end delivery-from architecture and roadmap through build, rollout, and value realization

* Work with global clients across B2C, B2B, and B2B2C commerce

* Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As an Agentic Senior Manager in Customer Technology - Commerce, you will own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.

Commerce & Platform Leadership

* Define and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementations

* Translate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems

* Lead prototype-to-production transformations, embedding agentic workflows into live commerce environments

Architecture & Engineering

* Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services

* Establish enterprise-grade standards for scalability, security, observability, and reliability of agentic systems

* Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

* Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and Dev Ops

* Oversee CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP

* Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

* Embed policy-driven architecture including governance, compliance, auditability, and explainability

* Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI

* Establish human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

* Create industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations

* Sponsor internal accelerators, reference architectures, and reusable components

* Engage C-suite and senior client stakeholders, translating complex architectures into business outcomes

* Travel:
As required for client support up to 50%

* Location:

Primary residency within 90 minutes of an approved Accenture office

Qualification

Who we are looking for

Qualifications

* 12+ years of experience delivering enterprise-scale commerce and digital platforms with proven leadership at the Senior Manager level across complex, multi-region programs. Experience should include:

* Core Expertise

* Deep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)

* Strong hands-on leadership in agentic AI architectures embedded into production systems

* Expertise in API-led, microservices-based architectures supporting distributed commerce systems

* Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms

* Experience with designing of a semantic layer and knowledge graph

* Experience with prompt engineering

* Engineering & Delivery

* Proven success leading prototype-to-production programs with CI/CD, cloud-native architecture, and Dev Ops

* Experience defining enterprise governance frameworks for AI-driven systems

* Strong understanding of observability, performance benchmarking, and AI evaluation frameworks

* Leadership & Communication

* Demonstrated ability to lead cross-functional engineering teams

* Strong executive communication skills-able to present architecture and delivery plans to senior stakeholders

* Track record of shaping practice capabilities, reusable assets, and market differentiation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role,…