Help Desk Analyst
Job in
Carmel, Hamilton County, Indiana, 46033, USA
Listed on 2026-09-26
Listing for:
Toyota Automated Logistics
Full Time
position Listed on 2026-09-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:
We are looking for a person to be based at our headquarters. Currently we are in Carmel, IN but moving to Noblesville, IN in early 2027. This position is onsite supporting our internal employees.
- Provide remote and on-site desktop support for company users and computers.
- Intermediate support of Windows 10/11
- Intermediate support of Apple/iOS and Android phones
- Intermediate Microsoft Office 365 Administration
- Intermediate Active Directory Administration
- Imaging, deployment and application installation.
- Perform PC and device upgrades.
- Perform minor repairs and routine cleaning of server rooms and equipment storage.
- Escalation of help desk tickets.
- Work with team and management on escalation of any issues (equipment, network etc)
- Special assignments and projects as directed by the team lead or Director.
- Assist with inventory management, shipping and receiving of IT assets.
- Assist in creating new operation procedures for the IT knowledge base.
- Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)
Skills:
- BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
- Collaborative interpersonal skills
- Ability to adapt and take initiative.
- Great client-facing communication and customer service skills
- Analytical and organizational skills
- Intermediate experience troubleshooting, configuring, and repairing laptops
- Intermediate experience with Active Directory/Domain Controller
- Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
- Proficiency in MS Office
- Basic knowledge of Linux and Apple/iOS
- Basic knowledge of VPN technologies
- Must be eligible to work in the USA long term without sponsorship.
- Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.
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