Claims Adjuster II, Field Property - National Catastrophe

Job Conditions

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a field‑based role on the National Catastrophe Response Team. The position is responsible for managing property claims in response to catastrophic events across the country. As a field‑based adjuster you will be deployed to areas impacted by large‑scale disasters—such as hurricanes, tornadoes, floods, or other major events—to assess damages, support policyholders, and help communities begin the recovery process. The role requires extensive travel (up to 80%) on short notice and the ability to work in high‑pressure, fast‑paced environments for extended periods.

In this role you’ll conduct on‑site inspections, evaluate property damages, determine policy coverage, and make timely, accurate decisions using a variety of tools and resources, including vendor estimates, independent adjusters, and self‑written assessments. You’ll also be responsible for full file ownership, maintaining appropriate reserves, managing claim activity (including supplements and requests for depreciation), ensuring compliance with internal standards and regulatory requirements, and providing proactive communication with external customers throughout each stage of the claim.

Collaboration with internal teams such as Special Investigations and Subrogation may be required to identify fraud or recovery opportunities. Stay current on industry repair practices, regional pricing trends, and legal developments is key to success.

• Prior insurance field/property claims handling or adjusting experience
• Proficiency with Xactimate
• Prior estimate writing experience
• Ability to handle claims of varying complexity from start to finish
• Prior experience working in on‑site catastrophe environments
• Ability to carry a ladder and climb a roof
• Strong customer service competency
• Strong written and verbal communication skills

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a National Catastrophe (NATCAT) Field Claims Specialist primarily supporting our Personal Lines business, you’ll investigate and resolve moderate to severe property damage claims by phone.

• Handle all assigned claims promptly and effectively, making decisions within delegated authority as outlined in company policies and procedures.
• Determine proper policy coverages and apply appropriate claims practices to resolve cases in alignment with company guidelines.
• Open, close, and adjust reserves according to company practices to ensure reserve adequacy. Adhere to file conferencing notification and authority procedures.
• Maintain current knowledge of insurance and applicable product/services, court decisions that may impact the claims function, current guidelines, and policy changes and modifications.
• Maintain current knowledge of local industry repair procedures and local market pricing.
• Submit severe incident reports, reinsurance reports and other information to claims management as needed.
• Partner with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assist or prepare files for lawsuit, trial, or subrogation.
• Initiate and conduct follow‑ups through proficient use of claims and other related business systems.
• Deliver outstanding customer service to all internal, external, current, and prospective Nationwide customers, adhering to high standards of professional conduct while providing outstanding claims service.

May…