Logistics & Operations Coordinator

ABOUT HATCH

HATCH is a nutrition-focused nonprofit working to build a sustainable solution to the hunger crisis in America by connecting animal protein directly from farmers and producers to hunger relief organizations through an efficient, sustainable, and value-based model. Our work sits at the intersection of nutrition security, agriculture, food access, logistics, public-private partnership, and measurable community impact. We are growing quickly and building the systems, partnerships, and operating discipline needed to scale protein access for families across the country.

The Logistics & Operations Coordinator is a key connector across HATCH’s supply chain. You will coordinate the day-to-day work required to move orders from food bank request to producer pickup to final delivery — while keeping partners informed and ensuring every order, shipment, invoice, bill, and supporting document is accurate and visible.

This is a hands-on execution role for someone who enjoys solving real-time logistics problems, communicating across multiple stakeholders, and creating order in a scaling environment. You will work closely with food banks, producers, freight partners, Finance, Procurement, Partnerships, and HATCH leadership.

• Daily logistics and freight coordination
• Freight-rate requests, tenders, delivery appointments, and shipment tracking
• Accurate order entry and producer / protein-partner execution
• Food bank customer service for operational and delivery questions
• BOL, POD, invoice, bill, and order-confirmation tracking
• Delivery exceptions, discrepancies, and potential freight claims
• Weekly supply / demand planning support and operational reporting
• ERP, TMS, CRM, and shared-tracker data accuracy
• SOP documentation and practical process improvement

• Request and compare freight rates using HATCH-approved carriers and tools.
• Execute tenders and communicate pickup, delivery, and appointment requirements.
• Track shipments from pickup through delivery and maintain current ETAs.
• Monitor delivery timing, carrier reliability, and recurring service issues.
• Collect and validate BOLs, PODs, and other required shipment documentation.
• Coordinate delivery exceptions, shortages, damages, rejections, and potential freight claims.

• Process incoming orders from food bank partners accurately and on time.
• Coordinate confirmed orders with producers, processors, carriers, and internal teams.
• Issue and track order confirmations, delivery requirements, and follow-up commitments.
• Maintain a current view of pending, confirmed, in-transit, delivered, and exception orders.
• Identify unusual quantities, pricing, dates, or instructions and route them for review before execution.

• Serve as the primary day-to-day contact for operational and delivery questions from food bank partners.
• Provide proactive, accurate, and transparent communication throughout the order cycle.
• Resolve routine issues independently and elevate the right decisions with complete context and a recommendation.
• Protect partner trust by ensuring there are no preventable surprises.

• Maintain invoice tracking, order confirmations, freight invoices, protein-partner bills, and supporting records.
• Enter and track vendor bills, verify quantities and rates, and route accurate documentation for approval.
• Work with Finance to resolve discrepancies, duplicate charges, missing records, and coding questions.
• Support weekly supply / demand planning, upcoming-load visibility, and operational reporting.
• Maintain accurate data across HATCH’s current and future ERP, TMS, CRM, finance, and shared planning tools.

• Identify bottlenecks, duplicate data entry, handoff gaps, and recurring errors.
• Build and improve SOPs, checklists, templates, and exception playbooks.
• Participate in testing, training, and adoption of new operational systems and workflows.

• Orders are entered accurately and executed on time.
• Active loads have a current status, ETA, owner, and required documentation.
• Food bank…