Manager, Services

Position: Manager, Application Services
Job Duties and Responsibilities:

Using industry methodologies such as ITSM, Product Management, Customer Success and Agile:  establish the standards, goals and reporting required to provide oversight for day-to-day, release, tech support, and launch activities.
Ensure all tasks are performed effectively, on time, and to expected standards. Develop proficiency and understanding around applications to evaluate complex issues and provide recommendations for solutions along with a solid plan to execute. The AM Manager ensures the team provides best in class customer service resulting in internal and external client satisfaction, optimal system use and function, and to position Application Management and the management team as trusted advisors for technology projects.

Responsible for all management activities such as coaching and training, resolving personnel issues within the scope of authority in adherence with company policy, as well as setting and managing to performance goals. Resulting in a team that can perform their duties effectively, in a positive environment and are provided opportunities for growth to maintain employee satisfaction. Work with the Application Management Director or independently to manage all aspects of projects relating to any step in the application life cycle.

Provide direction to project/ product team (including internal, partners and vendor teams). Provide consultation as needed to internal business areas. Manage releases, outages, enhancements, and launches that progress effectively with minimal user interruption and to the satisfaction of users. Work with Marketing, Sales Development and Application Management team to create a comprehensive marketing and communication plans that provide for regular reviews of collateral and training programs, as well as a detailed understanding of user’s needs.

Resulting in polished, on target, and timely communication and marketing collateral that are responsive to user’s needs and are available for all supported applications. 5% Other Duties as Assigned Qualifications (Education, Experience, Certifications & KSA): 5+ years of experience managing people Proven personnel management experience preferred Critical thinking skills to generate recommendations for improvements Ability to manage system iterations during the planning, building, and execution phases.

Strong organizational skills to prioritize and coordinate multiple system iterations. Excellent written, oral, interpersonal, and listening skills are essential. Strong documentation skills. Ability to troubleshoot problems and/or issues;
Strong ability to deal with problems involving several variables in non-standardized situations. Ability to effectively and professionally present information and ideas in user-friendly, non-technical language in one-on-one and small group  Data analytics skills and ability to derive action steps from data Knowledge of financial services products and services, a plus. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage;

100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.### Join our Talent Network If you don't see a role that fits your profile, Introduce Yourself to stay informed about news, events and opportunities.

When you join Allied Solutions, you are part of a company that’s been recognized for its commitment to making an impact. Allied has been ranked by Forbes as one of America's Best Midsize Employers. Allied's customer service team has received the Center of Excellence certification by Benchmark Portal for eight consecutive years. And in 2022, Allied was honored with a Spirit United award, acknowledging our 13-year relationship with United Way of Central Indiana.

As Allied continues to expand into new markets and reach new clients, opportunities to join the company and advance your career grow as well. Allied continually invests in learning and development resources to help you build new skills and advance your career. Come grow with us!
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