Process and Veeva Associate, MSS

Brief Description

At Petuari Advance, the Process and Veeva Associate is responsible for ensuring flawless execution of client processes and compliance across the Scientific/Medical team, including a significant focus on Veeva uploads. This role serves as the subject matter expert on overall client process requirements and individual client requests, guiding writers and directors, reviewing deliverables for compliance, and performing uploads or other process needs when required.

• Serve as the subject matter expert on client processes, including Veeva submission compliance
• Build strong, collaborative relationships with client process owners to enable team success
• Guide and support writers and directors in applying client processes, review materials to ensure compliance and teach others to do same, and support the team in performing process pull-through and Veeva uploads when required
• Maintain up-to-date knowledge and resources for the MSS team’s evolving client processes, as well as implement changes and knowledge of changes among scientific team promptly
• Develop and maintain clear, high-quality resources for internal teams to support compliance
• Proactively contribute to internal process development and refinement to align with client requirements
• Lead and mentor team members to achieve excellence in process adherence and compliance
• Monitor timelines and resource needs to ensure adequate review cycles and process integration
• Collaborate across functions to align strategies, optimize workflows, and ensure cohesive approaches
• Communicate effectively to advance departmental and organizational goals
• Occasionally perform editorial reviews, check references, and create reference packs or content as required

• Ensure strict compliance with client processes to maintain strong client relationships and support future business opportunities
• Facilitate smooth onboarding of new clients by quickly understanding their processes and ensuring team adherence

• Support onboarding and integration of new Petauri Advance team members by ensuring they quickly gain expertise in client processes and consistently apply them in all deliverables

• Ensure company culture, policies, and standards of performance are met
• Communicate and maintain trust relationships with team members and clients
• Represent the company in ways that strengthen its profile
• Analyze problematic situations and occurrences and provide solutions

• Exhibits excellence in process and establishing process, including exceptional attention to detail and ownership of quality while adhering to structured workflows
• Exhibits advanced analytical and problem-solving skills, and synthesizes complex information and influences outcomes
• Demonstrates strong scientific and technical expertise, including understanding of disease states and scientific information
• Thrives in fast-paced environments with frequent process changes, ensuring process excellence
• Inspires, mentors, coaches, and activates peers, builds strong relationships, and resolves conflicts through strategic communication
• Communicates effectively across diverse audiences with excellent verbal, written, and presentation skills, including scientific communication excellence
• Displays entrepreneurial mindset: curious, proactive, and solution-oriented while remaining calm under pressure
• Demonstrates accountability, adaptability, and emotional intelligence in dynamic remote settings
• Shows technical proficiency in MS Office, Adobe Acrobat, and Veeva Vault (or willingness to learn)

A Bachelor of Science degree is required, preferably in a scientific and/or education discipline. Equivalent degrees with demonstrated scientific expertise will be considered. Proven ability to design, implement, and maintain structured processes, as well as prior training or evidence of exceptional process focus, is essential. Prior pharmaceutical or medical communications agency experience is a plus.