Manager, Titles & Records; Manheim

Position: Manager, Titles & Records (Manheim)
* Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
* Assist in administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
* Maintain and oversee daily vault processes and help to create flow charts of how each vault queue should operate.
* Develop and implement training methods to ensure all employees have essential job skills.
* Identify skill gaps and determine ways to coach both the supervisors and individual contributors in their career development.
* Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow.
* Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Coach and council employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
* Prepare activity and title reports for management upon request.
* Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies.
* Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations.
* Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers.
* Interact and coordinate with corporate departments when new procedures are needed.
* Develop and implement improvements in methods and systems to ensure smooth flow of work and customers' satisfaction.
* Interact and coordinate with corporate to develop and administer proper procedures for floor plan payments.
* Assist clients and team members in solving title related issues and monitor the management escalation inbox.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
* Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
* Enforce all company policies and procedures related to employee and customer conduct.
* Perform other duties as assigned.
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* Qualifications:

*** Bachelor’s degree and 6 years’ experience in a related field.

The right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 year experience in a related field; or 10 years’ experience in a related field
* Auction industry experience preferred
* 1+ year of experience in management or lead role
* Effective communication and interaction skills
* Effective management, customer service, and organizational skills
* Comprehensive knowledge of title & DMV laws and regulations preferred
* Experienced computer and software knowledge essential (Microsoft Office, including Microsoft Word, Excel, and Outlook software, AS400 preferred)
* Ability to handle multiple tasks at one time

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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