Manager, Titles & Records; Manheim

This position will be responsible for leading a team and facilitating the completion of title services for Manheim's internal and external customers. This position will be responsible for assisting with setting goals for the TSSC, managing production through various vault queues, discovering unique ways to become more efficient, and leveraging relationships with auction locations to strengthen partnerships and close the gap with title processes.

• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Assist in administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
• Maintain and oversee daily vault processes and help to create flow charts of how each vault queue should operate.
• Develop and implement training methods to ensure all employees have essential job skills.
• Identify skill gaps and determine ways to coach both the supervisors and individual contributors in their career development.
• Maximize office productivity through proficient use of appropriate software applications, and research and develop resources that create a timely and efficient workflow.
• Maintain and develop office staff by recruiting, selecting, orienting, training and supervising employees, and by providing educational opportunities. Coach and counsel employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
• Prepare activity and title reports for management upon request.
• Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Supervise the servicing of office equipment and the ordering of office supplies.
• Maintain and monitor systems to process customer transactions according to established guidelines. Monitor and keep current with Department of Motor Vehicle laws and regulations.
• Coordinate activities of various clerical departments and employees and interact with other departments as necessary to ensure high quality of service to customers.
• Interact and coordinate with corporate departments when new procedures are needed.
• Develop and implement improvements in methods and systems to ensure smooth flow of work and customers' satisfaction.
• Interact and coordinate with corporate to develop and administer proper procedures for floor plan payments.
  
  Assist clients and team members in solving title related issues and monitor the management escalation inbox.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned.

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field.
• 1 year of experience in management or lead role.
• 3 years auction industry experience preferred.
• Effective communication and interaction skills.
• Effective management, customer service, and organizational skills.
• Comprehensive knowledge of title & DMV laws and regulations.
• Experienced computer and software knowledge essential, including AS400.
• Ability to handle multiple tasks at one time.
• Ability to sit or stand for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception.
• Knowledge of Microsoft Office, including Microsoft Word, Excel, and Outlook software.

USD 67,100. per year

Compensation…