Operations Manager - Trust Operations

Position Overview

As an Operations Manager within PNC's Asset Transfer Preparation organization, you will lead and support a ten‑person Preparation and Managed Account Operations team based in Cleveland, OH;
Birmingham, AL;
Pittsburgh, PA;
Indianapolis, IN; or Charlotte, NC. The role is an entry‑level management position responsible for overseeing the accurate and timely processing of asset transfers and ensuring operational excellence across the end‑to‑end workflow.

• Oversee the setup and processing of asset transfer service requests, ensuring accuracy based on client instructions, cash and asset transfer, and required verifications.
• Ensure operational controls and procedures are followed to support accurate, compliant, and timely asset transfers.
• Monitor team workflow and capacity to ensure work is distributed evenly and service level expectations are met.
• Actively support the team by resolving escalations, identifying root causes, and implementing process improvements.
• Partner with internal stakeholders to address issues impacting asset transfer processing and client experience.
• Lead the organization’s operating plan, communicate strategic direction, and translate it into tactical operating plans.
• Manage and achieve desired business results, acting as a point of escalation and resolving exceptions.
• Process and reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• Provide coaching, development, and performance feedback to team members; lead staff meetings and facilitate career‑development conversations.
• Identify, influence, and implement process‑improvement initiatives; develop and approve standard operating procedures and recommend policy improvements.
• Review transactions and reports to identify exceptions, monitor quality, and ensure compliance; manage risk‑mitigation and business‑resiliency activities.

• Demonstrated strength in critical thinking and high‑level problem solving.
• Experience managing operational workflows in a regulated, high‑volume environment (financial‑services experience strongly preferred).
• Proven ability to lead, develop, and engage teams while driving consistent execution.
• Strong attention to detail with the ability to balance risk management and service delivery.
• At least 2 years of supervisory experience; total related experience of 5+ years preferred.
• Preferred skills: accountability, customer solutions, ensure compliance, personal initiative, process improvements, results‑oriented, risk‑mitigation strategies, standard operating procedures.
• Competencies:
  
  decision making and critical thinking, effective communications, internal resource coordination, operational functions, problem solving, process management.
• No degree or certification required.

Remote work may be eligible in select geographic locations, subject to approval by PNC; if approved, work must be conducted from a quiet, secure, and confidential home‑based workspace. Occasional in‑office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Comprehensive health, dental, and vision coverage with a Health Savings Account feature.
• Life insurance (employee and spouse/child), short and long‑term disability protection, 401(k) with PNC match.
• Retirement pension plan, stock purchase plan, dependent‑care reimbursement account, and childcare/elder‑care backup.
• Adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
• Paid time off including maternity and parental leave, up to 11 paid holidays, 9 occasional absence days, and 15‑25 vacation days per year.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.