Senior Community Manager

Senior Community Manager

Start with a job, stay for a career. For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for a Senior Community Manager to join our team in Carmel, IN! The Senior Community Manager drives positive and exceptional resident experience. This role oversees daily operations, finances (budgets, fees, vendors), maintenance, resident relations (rules and communication), and team members, while ensuring regulatory compliance (such as fair housing) and enforcing associated rules to maintain a harmonious living environment.

It requires strong leadership, communication, and management skills. The Senior Community Manager works collaboratively with the team to ensure successful operations and is responsible for fostering a safe and trusting environment among residents, team members, visitors, and vendors. The Senior Community Manager maintains a strong focus on maximizing community revenue, resident satisfaction, and retention.

What are the responsibilities of a Senior Community Manager?

Attract, Recruit, and Onboard

• Interview and hire qualified candidates.
• Maintain appropriate personnel levels, coordinate schedules, and delegate effectively to meet the demands of the community.
• Actively participate in the talent attraction and selection process, including interviewing, selecting, orienting, and training team members as needed.
• Partner with leaders to assess staffing needs and workforce planning.
• Ensure timely hiring to support operational demands and team coverage.
• Train team members in resident relations and apartment sales techniques.
• Inspire team members to consistently deliver high quality customer service to residents.
• Successfully acclimate new hires to company systems, processes, policies, and expectations.
• Communicate company mission, vision, values, and performance standards to new team members.

Perform

• Oversee sales and service teams.
• Process and evaluate applications and lease renewals.
• Investigate and enforce rules of occupancy; inspect vacant apartments and document needed repairs.
• Work with leaders to set and adhere to operational budgets.
• Evaluate contractor projects upon completion to ensure high quality and contract compliance (if applicable, based on location).
• Maintain complete records of income, expenses, signed leases, complaints, performance, etc.
• Consistently prepare and submit weekly reports on general operations, payroll, and the financial performance of the community.
• Accurately prepare and submit communications to the collections department.
• Participate in organizing and facilitating community events and other special projects as assigned.
• Assist the marketing team in managing and evaluating advertising initiatives as well as updating market surveys.
• Be on property as needed for all major incidents requiring recovery (e.g., flood, electrical outages, safety incidents).
• Consistently exhibit a positive disposition while interacting with residents, colleagues, and vendors.

Reward, Retain, and Transition

• Propose and implement innovative strategies to promote team member recognition and reward high performance.
• Develop and maintain systems for recognizing achievements and contributions across teams.
• Propose and implement innovative strategies to promote team member engagement, productivity, and retention.
• Meet with team members on a regular basis to discuss strengths and development opportunities.
• Work with individuals to develop goals and action plans to increase skillset.
• Foster a positive team culture that supports morale, collaboration, and accountability.
• Support ongoing professional development and career growth opportunities.
• Support internal mobility, promotions, and role transitions by preparing team members for new responsibilities.
• Assist in documenting knowledge transfer and maintaining operational continuity.

Additional Responsibilities:

• Maintain awareness of governance for the Homeowners Association (HOA) of the Icon community, including Covenants, Conditions,…