Director, Specialty Operations

## Director, Specialty Operations Apply:
Carmel, IN:
Full time:
Posted Today:
R-011135

The Director, Specialty Operations oversees the operations (exception processing, data entry, outbound validation, and other) for specialty coverages for real estate, commercial, and condominiums in multiple physical and remote locations. The Director provides leadership and consultative services to clients and internal teams to ensure Allied Solutions processes for Specialty areas meet state and federal regulations regarding efficient and effective processing of risk management product transactions.

This role ensures the delivery of excellent customer service by consistently maintaining high standards, modeling a passion for service, and creating an environment that allows the team to best represent Allied Solutions’ brand. This position requires a seasoned professional with experience in insurance operations, a deep understanding of specialty insurance products, and a proven track record of implementing efficient processes.
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* Job Duties and Responsibilities:

** Operations Workflow & KPI Management (40%)
* Effectively manage employees, processes, workflow, client servicing, and quality assurance regarding policies and procedures to meet all necessary flood insurance regulations/guidelines and other state and federal regulations regarding insurance tracking for other collaterals (condominiums, commercial, others).
* Develop and execute strategic operating plans for the efficient processing of flood insurance and specialty coverages to align insurance processing strategies with overall business objectives.
* Develop, maintain, and report key performance trends and opportunities with clients, sales field, business partners, and 3rd Party Suppliers regularly.
* Collaborate with the risk management Product and Operations teams to assess and minimize. losses and improve overall risk management associated with flood and specialty insurance products.
* Ensure compliance with regulatory requirements and industry standards.
* Manage assigned vendor/supplier partner relationships.  Ensure Allied is leveraging options across the enterprise and identifying ways to tie into each other as appropriate (data sharing and added efficiencies).
* Identify trends for workflow improvements, training needs, and client service needs. Coordinate and execute solutions with various teams within department and/or with vendor/supplier companies.  Deliver and Enhance Servicing (25%)
* Create and maintain processes for managing service level agreements and key performance indicators at Client and Allied portfolio levels.
* Communicate and collaborate with Allied’s sales team, Allied’s Risk & Compliance teams, Legal, and other Allied departments to identify and then execute adjustments and improvements to monitoring services for Specialty and Flood areas.
* Assist in troubleshooting, escalations, corrective actions, and controls within established Servicing. and Quality framework while ensuring compliance standards and regulations are in place.
* Senior Leader point of contact related to assigned processes during regular and after hours.
* Implement technology solutions to streamline processing workflows.  Employee Management & Development  (25%)
* Oversee and direct staff to maintain service level standards to meet clients and company expectations
* Foster employee involvement and employee empowerment to enable team members to contribute their best effort lity to help others develop their skills, identify strengths and weaknesses and make appropriate recommendations.  Responsible for developing and coaching to ensure the department is meeting or exceeding service standards.
* Collaborate with Supervisors and other division/department leaders to…