Catering Operations Manager- Chick-fil-A West Carmel

Catering Manager

Reporting Structure:
Reports to Back of House Director

Hours per week: 40-45 hours weekly in a mixture of catering operations and other restaurant positions. The catering manager must have availability to work some evenings and weekends as needed to support orders at those times.

Role Vision:
The Catering Manager is an action-oriented and organized individual who enjoys high pressure and fast paced situations; preparing, assembling and delivering catered food to our guests at Chick-fil-A West Carmel.

• Ensure all catering orders are fulfilled accurately and on-time
• Receive and enter catering orders into the register
• Complete setup and preparation for each order; boxes, utensils, sauces, etc
• Assemble trays of nuggets, chicken strips, ect.
• Drive delivery orders
• Maintain a clean and organized operations area
• Prepare and include a thank you card, coupon, and receipt along with each order
• Assist in logging catering orders for future follow-ups and repeat orders
• Notify the marketing director of any issues with orders and/or guests
• Implement systems and processes to improve the catering fulfillment process
• Partner with other restaurant leaders and food prep team members to create daily and weekly plans to execute upcoming orders

Serve in restaurant positions, performing work such as:

• Order taking
• Assembling boxes of nuggets and strips
• Assembling sandwiches
• Cooking and serving Waffle Potato Fries
• Breading chicken
• Cleaning

Planning, attention to detail, organization, enjoys the pressure of working on multiple things at once, professional communication with guests, thorough communication with restaurant operations team, self-management, goal setting, creativity, flexibility.

Working at Chick-fil-A® West Carmel is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by Evan Williamson, who is passionate about investing in the future of his Team Members and giving back to his community.